CONCEPTUAL MODELING OF THE QUALITY OF PHARMACEUTICAL CARE FROM THE POSITIONS OF ITS TERMINOLOGICAL STRUCTURE ELEMENTS AND OF INTERCONNECTION WITH PATIENTS' LOGISTICS SERVICES

Abstract

The aim of the work. Development of a conceptual model of the relationship between the main characteristics of the quality of pharmaceutical care with its terminological structure elements and components of patients' logistics services.

Materials and Methods. The theoretical issues of pharmaceutical care and patients' logistics services were the materials of the research. The methods of scientific generalization and modeling were used.

Results and Discussion. On the basis of the generalization of the verbal description of features of the nine characteristics of the quality of pharmaceutical care (good therapeutic concordance, patient-oriented results, availability, rationality, efficiency, safety, timeliness, absence (minimization) of drug-related errors and continuity), its four terminological structure elements (providers and recipients, subject and expected result) and seven components of patients' logistics services (the right patient, the right drug, the right dose, the right  quality, the right price, the right  place and at right time), their structuring was carried out and features of interrelation in the form of conceptual model were defined. The importance of the developed conceptual model is, first of all, that it allows a clear assessment of the level of pharmaceutical care from the standpoint of its multifaceted nature and allows rational management decisions to improve the quality of pharmaceutical care.

Conclusions. Conceptual modeling and scientific substantiation of the theoretical bases of interconnection of quality of pharmaceutical care with its terminological structure elements and components of patients' logistics services were carried out.