THE IMPORTANCE OF DEVELOPING COMMUNICATION AND RESILIENCE IN THETRAINING OF HEALTHCARE PROFESSIONALS
DOI:
https://doi.org/10.11603/m.2414-5998.2026.1.16043Keywords:
healthcare professionals; student training; psychological well-being; communication; resilience.Abstract
Abstract. In their professional practice, healthcare professionals are required to demonstrate clinical effectiveness and the ability to manage stress responses in diverse situations; communication and resilience play a crucial role in supporting these capacities. Communication skills constitute a core competency that is essential in daily medical practice. Numerous aspects of patient interaction – such as patient interviewing during initial contact, explaining a probable diagnosis and available treatment options, discussing care characteristics, outlining potential risks, benefits, and complications of interventions to patients and their relatives, delivering bad news, providing counseling in cases of bereavement or accidents, and obtaining informed consent – require high-quality and effective communication. This not only helps to build patient trust but also encourages adherence to medical recommendations. Effective communication enables the establishment of successful physician–patient relationships, enhances patient safety and treatment compliance, improves the overall communication experience, and reduces burnout among healthcare professionals. Resilience represents an emotional competency that reflects an individual’s ability to adapt despite difficulties, effectively cope with stress, and persist after setbacks. Psychological resilience can protect healthcare professionals from the negative consequences of occupational stress and enhance their capacity to regain a sense of control over their lives. These competencies can be developed during the educational process and are based on cognitive processes encompassing several domains of professional personality formation, includingself-efficacy, planning, self-regulation, commitment, and perseverance. Although communication and resilience skills are acquired and refined over time, integrating their development into the training of healthcare professionals – while adhering to the principles of evidence-based and patient-centered medicine – has become an urgent necessity. This article is devoted to analyzing the importance of developing communication and resilience skills in the education of healthcare professionals.
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