EXPERIENCE ON THE IMPLEMENTATION OF TRAININGS OF COMMUNICATIONS WITH PATIENTS IN SOME HEALTH CARE INSTITUTIONS IN IVANO-FRANKIVSK REGION
DOI:
https://doi.org/10.11603/me.2414-5998.2018.3.8984Keywords:
continuous professional development, medical workers, communications.Abstract
The аim of the work – to analyze the experience of introducing trainings on receiving practical skills of communication with patients in certain health care institutions of Ivano-Frankivsk region.
The main body. On the basis of the in-patient health care facilities of Ivano-Frankivsk oblast there was conducted a medical and social study of the level and causes of patients’ dissatisfaction with the received medical care. 553 patients were interviewed. It has been established that among more than 50 different factors the information and deontology had the greatest impact on the patients’ dissatisfaction with medical care. These factors, provoked by the inappropriate attitude of the medical staff, the removal of patients from the decision-making process regarding the methods of medical intervention prescribed to them, inadequate discussion with patients of the possible consequences of the illness, inadequate information to patients about their rights and responsibilities, etc. Short-term trainings for doctors on mastering practical skills of communication with patients have been developed and implemented on the basis of two central district, one central city and regional clinical hospitals of Ivano-Frankivsk region. The lawyers of hospitals, psychologists and specially trained trainers from among the deputies of the heads of health care facilities were involved. The results of the re-survey of 445 patients in these health care facilities have shown the effectiveness of this form of education and the feasibility of reaching all healthcare providers.
Conclusion. Mastering the practical skills of communication with patients is an important and necessary component of informational education programs in the framework of continuous professional development of all medical workers.
References
Voronenko, Yu.V., & Mintser, O.P. (2011). Bezperervnyi profesiinyi rozvytok likariv i provizoriv – novi pryntsypy pobudovy systemy [Continuous professional development of doctors and pharmacists – new system strategy]. Medychna osvita – Medical Education, 2, 41-44 [in Ukrainian].
Symchych, Kh.S., & Fedorov, S.V. (2017). Bezperervnyi profesiinyi rozvytok likaria yak kliuchovyi napriam pisliadyplomnoi osvity [Continuous professional development of a doctor as a key area of postgraduate education]. Medychna osvita – Medical Education, 2, 68-71 [in Ukrainian].
Tanenbaum, S.J. (2015). What is patient-centered care? A typology of models and missions. Health Care Analysis, 23 (3), 272-287. – Retrieved from: http://link.springer.com/article/10.1007/s10728-013-0257-0.
Friesner, D., Neufelder, D., Raisor, J., & Bozman, C.S. (2009). How to improve patient satisfaction when patients are already satisfied: a continuous process-improvement approach. Hospital Topics, 87 (1), 24-40.
Detsyk, O.Z., Yavorskyi, A.M., & Yavorskyi, M.M. (2013). Shliakhy polipshennia zadovolenosti patsiientiv v systemi upravlinnia yakistiu statsionarnoi dopomohy [Ways to improve patient satisfaction in the quality management system of inpatient care] Suchasni medychni tekhnolohii – Modern Medical Technology, 2 (18), 45-48 [in Ukrainian].
Voronenko, Yu.V., Hoyda, N.H., Mintser, O.P., & Mitchel, M. (2009). Novi tekhnolohii navchannia menedzhmentu v medytsyni [New technologies of management training in medicine]. Kyiv: Knyha plius [in Ukrainian].
Musinova, N. (2012). Trening “Osobyy patsiyent” 2 stupen [Training “Special patient” 2nd step]. Delovoy partner – Business Partner. – Retrieved from: http://www.dpspb.ru/treningi/trening-osobyy-pacient-2-stupen [in Russian].
