QUALITY OF MEDICAL SERVICES: FEATURES, ROLE, FACTORS
DOI:
https://doi.org/10.11603/1681-2786.2014.3.3504Abstract
Purpose: to identify the characteristics of health services quality, to study factors and mechanisms capable provide quality in health care.
Materials and methods. Methods of economic analysis, synthesis and deduction were used in the study to identify characteristics of quality of health services and its factors.
Results. Quality of medical services provided by hospital in the certain degree caused by consumer expectations, opportunities of the payer and form of medical facility ownership. It is established that factors, which are able to provide quality in health care is an internal quality control of health services by institutions of health care and external certification of subjects that provide medical services.
Conclusions. At absence of material reward mechanism, the only way to ensure quality is control over management and the patient, but it can only encourage to keep quality at the level required by the standards.
KEY WORDS: health service, health care, quality, factors.Downloads
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