CONVERSATIONAL ARTIFICIAL INTELLIGENCE IN HEALTHCARE: ADVANTAGES AND APPLICATIONS
DOI:
https://doi.org/10.11603/1681-2786.2025.3.15655Keywords:
artificial intelligence; conversational chatbots; communication with patients; digitization of medicine; medical technologies.Abstract
Purpose: to assess the possibilities and prospects of implementing conversational AI in the healthcare system, its key advantages for patients and healthcare professionals. Materials and Methods. study and analysis of relevant scientific sources, which were searched in the Google Scholar, Scopus, PubMed/Medline, and Web of Science databases. Research methods used: bibliosemantic, content analysis, and structural-logical analysis. Results. The transformation of healthcare and the growing capabilities of artificial intelligence (AI) have contributed to the development of conversational agents designed to support a variety of health-related activities, including behavior change, patient health monitoring, disease screening, treatment, and counseling and training of healthcare professionals. Conversational chatbots integrate AI language models that enable two-way dialogue between the AI system and the human user. Chatbot technology, as the latest development in the ability to recognize clinical language and intelligently obtain information in conditions of uncertainty, is currently in high demand in the world of computer-mediated communication and healthcare digitalization. The potential usefulness of AI systems capable of clinical and diagnostic dialogue is broad, and the development of such capabilities will improve access to diagnostic and prognostic expertise, thereby improving the quality, consistency, and accessibility of medical care. Conclusions. Further research is needed to study the efficiency and value of conversational AI in healthcare, both in its current and potential state. A more holistic approach to the design, development, and evaluation of conversational agents will help stimulate innovation and increase their value in healthcare.
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