FORMATION OF MEDICAL BUSINESS-PROCESSES IN THE DENTAL CENTER ON THE PRINCIPLES OF PUBLIC-PRIVATE PARTNERSHIP
DOI:
https://doi.org/10.11603/1681-2786.2019.1.10282Keywords:
dental center, medical business-processes, public-private partnershipAbstract
Purpose: to scientifically substantiate the methodology of standardization of medical business-processes at the dental center, on the principles of public-private partnership.
Materials and Methods. The methodology standardization of medical business-processes at the dental center was developed on the basis of a systematic approach and system analysis using information-analytical method. The information base for its formulations were scientific works of specialists in the organization and management of health care, and the results of own research.
Results. The main objective of the radical change of medical business processes in the dental center on the principles of public-private partnership is the introduction of completely new ways of carrying out the work, restructuring of the production of services, which will increase the efficiency of management, financial and business activities and the quality of services. The research substantiates the methodology of structuring the activities of the dental center. The main medical business processes are identified with a list of key factors that shape them; defined events at the input and output of each group of business processes, as well as the necessary resources, functions and management impacts for their implementation. All this provides orientation of the dental center to the patient, increases the efficiency of resource use, improves control over the activities of medical personnel and improves the quality of medical care, which ultimately helps to improve the dental health of the population.
Conclusions. The methodology of standardization of medical business processes, which ensures the formation of groups of business processes in the provision of dental care, provides a patient-oriented organization of the work of the dental center, increases the efficiency of the use of available resources, improves control over the activities of medical personnel, and improves the quality of medical care.
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